Communication Center Dispatcher



Job Responsibilities 

• Respond effectively to alerts and emergency situations
• Utilize communications software to ensure all necessary parties and agencies are notified
• Effectively coordinate communications and information sharing to mitigate the effect of a situation on airport operations
• Monitor multi-ban radio consoles, CCTVs, security alarms, emergency phones, building automation systems,weather warning equipment and flight tracking devices
• Assist with public and tenants concerns and complaints
• Work in a twenty-four (24/7) operation environment with extensive reporting and dispatching responsibilities
• Operate a centralized telephone, paging, intercom, and two-way radio communications console
• Answer and properly route incoming calls
• Respond to inquiries from airport tenants and the public regarding services, capabilities, responsibilities, and general information
• Monitor CCTV (closed circuit television), security, fire alarms, and other related building operating systems
• Determine the proper routing of emergency and non-emergency notifications
• Develop and maintain communication logs and reports, which include information from callers, dispatch records, status of field units, and radio communications
• Operate computer terminals and perform data entry
• Retrieve information from computerized databases
• Develop and maintain information references, maps, directories, reports, etc., in manual and computerized form to include spreadsheets and databases
• Perform various inspections throughout the facility to ensure compliance with federal, state, and Airport rules and regulations

We are looking for candidates who demonstrate:

• Knowledge of aviation and security software programs; Microsoft Office Suite
• Ability to work on multiple assignments simultaneously
• Ability to work independently with minimal supervision
• Ability to communicate clearly and concisely, verbally and in writing

Minimum Qualifications

• Equivalent to completion of the twelfth grade (high school diploma or GED)
• One year of full-time radio operations or related experience plus customer service experience

Preferred Qualifications

• Aviation environment operations center experience

Additional Qualifications:

• Must be able to pass drug screen
• Must be able to pass TSA background checks

Contract for approximately 3 months; could be extended based on the needs of the client. 

Schedule: Temp schedule will be worked out with the other dispatchers, subject to change based on business needs. 

Day Shift: 0600-1600

Evening Shift: 1200-2200

Overnights: 2100-0700

Pay:  $19.98/hr to $23.99/hr