Customer Relations Specialist



Job Title: Customer Relations Specialist

Job Summary: Communicates with customers; sets up appointments with customers for service/repair work, equipment replacement, remodeling projects and informs customers of other services we provide; manages communications with customers to process their orders and follow up on all paperwork; works on various administrative projects assigned by Service Manager

Job Duties: 

• Receives incoming customer calls
• Listens to customer’s inquiries; asks questions to determine service needs
• Prepares work orders to assign service technicians to various locations
• Monitors daily service calendar; coordinates with dispatch for proper scheduling
• Calls customers to schedule appointments or communicate about upcoming appointments, including confirming and scheduling monthly maintenance contract appointments
• Files customer paperwork
• Enters customer information and work orders into accounting system
• Provides administrative support to Service Manager
• Prepares various Excel and Word documents for Service Manager
• Maintains a well organized work environment 
• Performs other relevant and related duties as assigned by Service Manager

Additional Duties: May be cross trained in other service administrative work such as scheduling and preparing paperwork for back flow customers, pulling permits with the County, or preparing maintenance agreements for customers

Contract to Direct                                            

Pay: $22.00/hour

Schedule: Monday – Friday either 7am-4pm, 7:30am -4:30pm, 8am-5pm or 8:30am – 5:30pm                                                                       

4 hour overtime shifts on Saturdays, approximately once every 5 weeks.