Dispatcher/Scheduler and Coordinator

Job Details

Dispatcher/Scheduler and Coordinator

Colorado Springs, Colorado




Job Description

Dispatcher/Scheduler and Coordinator

Job responsibilities:

  • Answer calls and handle with excellent customer service to assess the needs of the customer.
  • Collect payment from customers, when necessary.
  • Schedule appointments in SmartService software; build new customer files as needed with all accurate information.
  • Confirming appointment for the next day jobs/installation of equipment for residential and some commercial.
  • Pull permits, check permits, verify information of homeownership, etc with PPRBD and CO Assessors.
  • Warranty registration of equipment.
  • Dispatch and debrief technicians for each of their service or maintenance calls.
  • Track and update various information, such as ongoing Maintenance clients, weather, etc
  • Update jobs once closed out in the system.
  • Maintain office filing.

Preferred experience:

  • Upbeat, team player
  • Familiarity with CRM programs is a plus.
  • MS Excel
  • MS Word
  • Housecall Pro a plus


Contract to Direct

Schedule: Monday through Friday (7:30am-4:00pm)

Pay= $16.00/hour-$20.00/hour (depending upon experience)