IT Field Technician I or II

Job Details

IT Field Technician I or II

Colorado Springs, Colorado




Job Description

IT Field Technicians are a subset of the Information Technology department and are responsible for supporting both employees along with end user IT equipment through on site technical assistance. This includes responding promptly and effectively to customer requests and problems and either directly resolving the problems or escalating to the appropriate resource and monitoring its effective resolution. IT Field Technicians are also responsible for supporting a wide variety of projects including but not limited to company expansion, process improvement, and proactive equipment upgrades.

1+ years of experience for Level I

3+ years of experience for Level II

  • Production Environment Support:
  • Provide hands on support for all workstation related issues by resolving break fix requests and completing proactive monthly visits. 70%
  • Project Work: Support Ent's expansion and improvement through project related tasks directed by the IT Field Technician Project Lead and Project Management. 15%
  • Asset Management: Complete regular audits resulting in accurate records for all end user IT equipment. 10%
  • Knowledgebase Article Management: Review knowledgebase articles that Field Support utilizes and contact appropriate IT departments to update outdated articles. 5%

Required for All Jobs

  • Proficient with the Microsoft Office Suite of products (Word/Excel/Outlook).

Other Duties as Required:

  • To ensure that emerging or unexpected member / organizational needs are appropriately addressed in a timely fashion.

Attendance / fulfillment of duties:

  • Since collaboration with members and / or colleagues is essential to the completion of assigned duties, adherence to your assigned work schedule is required. Failure to meet the expectations and standards for this position may result in corrective action.
  • Data governance helps to ensure that data is usable, accessible, and protected. If you are designated as a Data Custodian, Data Steward, or Data Owner, you are subject to the additional duties outlined in the employee handbook as part of your essential job duties.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Education Level Education Details Required/ Preferred.


  • 1+ year(s) of experience in a technical service desk role.
  • Req 1+ year(s) experience with financial institution software.

Pref Knowledge, Skills and Abilities:

  • Intermediate Level Knowledge of supporting\troubleshooting workstation hardware and software.
  • Entry Level IT infrastructure and networking equipment.
  • Experience Ability to work independently and prioritize workload based on criticality.
  • Entry Level Understanding of IT systems/data security as it relates to financial institutions or other industries that must comply with federal regulations.
  • Experienced Written, verbal, and listening communication skills to understand and convey technical requests or incidents to non-technical customers.
  • Experienced Level Proficiency with all Microsoft Office products.
  • Experienced Level Customer service skills and the ability to work in a team environment.

Licenses and Certifications Licenses/Certifications Licenses/Certification Details Time Frame Required/ Preferred

CompTIA A+ - Preferred for Level I Required within 6 months for Level II

Network+, Security+ or similar certification preferred for Level II

Valid Colorado State driver’s license and an acceptable driving record - required


Long term contract up to 1 year

1 position either Level I or Level II depending on experience

Monday through Friday 8am to 5pm with possibility of on-call outside of normal business hours.