
Systems Administrator, Senior- Exchange Admin
Systems Administrator, Senior- Exchange Admin
Colorado Springs, Colorado
04/13/2022
40259
Contract/Temp
Systems Administrator, Senior- Exchange Admin
Job duties:
- Operation, maintenance and troubleshooting of on-prem Active Directory, Azure Active Directory, and Azure AD connect
- Administer and support 0365, Azure, and Exchange policies
- Installation/Configuration of Microsoft Exchange
- Monitor Exchange mail flow to ensure optimal delivery
- Implementation and management of Exchange High Availability technologies (e.g. DAGs, Clustering)
- Involvement configuring and managing MFA and conditional access policies
- Experience managing Group policy for an enterprise environment
- Practical knowledge of SMTP routing, Active Directory/LDAP, and DNS, Mail Routing, Exchange and SMTP Troubleshooting, IIS (Internet Information Services) Administration, Troubleshooting, Remote Server, Application Mail Relay, Backup and Restore, Disaster Recovery concepts and Patch Management
- Experience with the following products, Scripting (Powershell)
- Responsible for providing senior level of support for Exchange Team
- Develop scripts for automating processes within the environment
- Mange all resources in Exchange Online (mailboxes, distribution lists, room accounts, SMB)
- Review, test, and make recommendations for standard email practices
- Assist in monitoring anti-spam appliance to ensure it's functioning optimally and not impacting mail flow
- Incident and Problem Management: will provide expertise for complex incidents and problems, escalation point for Tiers I/II, interface with Microsoft Support and various partners
- Assist local and global teams to configure and support Microsoft Endpoint Configuration Management (Intune) and Microsoft Defender for Endpoint
- Participate in projects to evolve or implement the new features of the Office 365 platform
- Day-to-day Operation issues, Service Requests, and Project tasks related to Exchange infrastructure
- Familiar with roles management using Identity Access Management platform
- Document all resolution activities and customer contact (calls, E-Mails, web forms, chat sessions, or voicemails) into the correct ITSM tool
- Develop and promote standard operating procedures and the population and use of the Knowledge Management System (KMS)
- Track and manage tickets to ensure timely and agreed resolutions and solutions
- Concisely and effectively communicate progress, status, and issues to the customer and management
- Ensure actions support documented processes and procedures are met or exceed operational Service Level Agreements (SLA) with the business partners
- When required, provides documentation and training on IT services
Long-term contract- 1 year, could be extended
Pay: $41.05/hour
Schedule: Full-time (40 hours/week)