Systems Administrator, Senior- Exchange Admin

Job Details

Systems Administrator, Senior- Exchange Admin

Colorado Springs, Colorado




Job Description

Systems Administrator, Senior- Exchange Admin

Job duties: 

  • Operation, maintenance and troubleshooting of on-prem Active Directory, Azure Active Directory, and Azure AD connect
  • Administer and support 0365, Azure, and Exchange policies
  • Installation/Configuration of Microsoft Exchange
  • Monitor Exchange mail flow to ensure optimal delivery
  •  Implementation and management of Exchange High Availability technologies (e.g. DAGs, Clustering)
  • Involvement configuring and managing MFA and conditional access policies
  • Experience managing Group policy for an enterprise environment
  • Practical knowledge of SMTP routing, Active Directory/LDAP, and DNS, Mail Routing, Exchange and SMTP Troubleshooting, IIS (Internet Information Services) Administration, Troubleshooting, Remote Server, Application Mail Relay, Backup and Restore, Disaster Recovery concepts and Patch Management
  • Experience with the following products, Scripting (Powershell)
  • Responsible for providing senior level of support for Exchange Team
  • Develop scripts for automating processes within the environment
  • Mange all resources in Exchange Online (mailboxes, distribution lists, room accounts, SMB)
  • Review, test, and make recommendations for standard email practices
  • Assist in monitoring anti-spam appliance to ensure it's functioning optimally and not impacting mail flow
  • Incident and Problem Management: will provide expertise for complex incidents and problems, escalation point for Tiers I/II, interface with Microsoft Support and various partners
  • Assist local and global teams to configure and support Microsoft Endpoint Configuration Management (Intune) and Microsoft Defender for Endpoint
  • Participate in projects to evolve or implement the new features of the Office 365 platform
  • Day-to-day Operation issues, Service Requests, and Project tasks related to Exchange infrastructure
  • Familiar with roles management using Identity Access Management platform
  • Document all resolution activities and customer contact (calls, E-Mails, web forms, chat sessions, or voicemails) into the correct ITSM tool
  • Develop and promote standard operating procedures and the population and use of the Knowledge Management System (KMS)
  • Track and manage tickets to ensure timely and agreed resolutions and solutions
  • Concisely and effectively communicate progress, status, and issues to the customer and management
  • Ensure actions support documented processes and procedures are met or exceed operational Service Level Agreements (SLA) with the business partners
  • When required, provides documentation and training on IT services

Long-term contract- 1 year, could be extended

Pay: $41.05/hour 

Schedule: Full-time (40 hours/week)