Job Description

Systems Administrator, Senior- Exchange Admin

Job duties:

Operation, maintenance and troubleshooting of on-prem Active Directory, Azure Active Directory, and Azure AD connect
Administer and support 0365, Azure, and Exchange policies
Installation/Configuration of Microsoft Exchange
Monitor Exchange mail flow to ensure optimal delivery
Implementation and management of Exchange High Availability technologies (e.g. DAGs, Clustering)
Involvement configuring and managing MFA and conditional access policies
Experience managing Group policy for an enterprise environment
Practical knowledge of SMTP routing, Active Directory/LDAP, and DNS, Mail Routing, Exchange and SMTP Troubleshooting, IIS (Internet Information Services) Administration, Troubleshooting, Remote Server, Application Mail Relay, Backup and Restore, Disaster Recovery concepts and Patch Management
Experience with the following products, Scripting (Powershell)
Responsible for providing senior level of support for Exchange Team
Develop scripts for automating processes within the environment
Mange all resources in Exchange Online (mailboxes, distribution lists, room accounts, SMB)
Review, test, and make recommendations for standard email practices
Assist in monitoring anti-spam appliance to ensure it's functioning optimally and not impacting mail flow
Incident and Problem Management: will provide expertise for complex incidents and problems, escalation point for Tiers I/II, interface with Microsoft Support and various partners
Assist local and global teams to configure and support Microsoft Endpoint Configuration Management (Intune) and Microsoft Defender for Endpoint
Participate in projects to evolve or implement the new features of the Office 365 platform
Day-to-day Operation issues, Service Requests, and Project tasks related to Exchange infrastructure
Familiar with roles management using Identity Access Management platform
Document all resolution activities and customer contact (calls, E-Mails, web forms, chat sessions, or voicemails) into the correct ITSM tool
Develop and promote standard operating procedures and the population and use of the Knowledge Management System (KMS)
Track and manage tickets to ensure timely and agreed resolutions and solutions
Concisely and effectively communicate progress, status, and issues to the customer and management
Ensure actions support documented processes and procedures are met or exceed operational Service Level Agreements (SLA) with the business partners
When required, provides documentation and training on IT services

Long-term contract- 1 year, could be extended

Pay: $41.05/hour

Schedule: Full-time (40 hours/week)