Scheduling Dispatch

Job Details

Scheduling Dispatch

Colorado Springs, Colorado




Job Description

Scheduling Dispatch 

Reservationists' is responsibility to handle incoming calls from customers who wish to make reservations for transportation. providing up-to-date personal information to Access-a-Ride staff, and ensuring all operators and staff are trained extensively for sensitivity awareness, vehicle operations and passenger assistance.


Duties and Responsibilities:

  • Complete an accurate intake and registration into RouteMatch (RM), AAA and NEMT for all clients requesting services via telephone or electronic request form within 24 hours of request.
  • Assess clients for program and funding eligibility, geographic eligibility (non-duplicative MMT service) and enroll new clients in database.
  • Perform weekly verification and mapping of ride eligibility.
  • Act as primary reservationist for all ride requests, and primary contact for information and referral about specialized transportation in the area.
  • Schedule all demand response rides to a vehicle and confirm trip is scheduled with riders. Confirm all riders and trips are eligible and inform riders when rides are available or unavailable.
  • Schedule to a bus with client on phone to confirm or deny at time of request and avoid repetitive call backs, missed calls, and other inefficiencies. Correct origin and destination, funding source, mobility type, and other pertinent information entered on a consistent basis. Scheduled to correct vehicle. 
  • Optimize all trips to fleet vehicles verifying each vehicle’s availability by day and up to 30 days in the future.
  • Prepare all materials daily for next day operations to include print driver short sheet and distribute in driver boxes and email drivers start times for next day.
  • Actively manage moving ride requests into scheduled status, ensure riders are picked up after or at 7am and not earlier), and no rider is on a vehicle longer than 90 minutes. Buses are to be marked unavailable when not in service. 
  • Verify and reconcile tickets, forms, fares, and donations from drivers.  Enter data into RouteMatch Verification module. 
  • Reconcile SCAA and NEMT forms and tracking spread sheet for billing daily.
  • Monitor web and mobile app ride requests every 30 minutes and then either accept or deny request
  • Monitor dispatch and ensure drivers are on-time. If dispatch module screen projects arrival or drop off is outside the 15-minute flex window, the rider is notified immediately.
  • Performs other duties as assigned


  • Superior phone, verbal, and written communication skills
  • Communicates with compassion and respect
  • Ability and flexibility to work in a dynamic, multi-tasking environment
  • Ability to handle distractions and remain focused on a consistent basis
  • Exceptional attention to detail
  • Ability to maintain composure in stressful situations
  • Understanding of the operation of paratransit vehicles and equipment.

Preferred Skills:


  • Strong comfort level of general IT related tasks in both hardware and software (old and implementing new)
  • Experience with scheduling
  • Experience with dispatching
  • Experience with Route Match and/or other transportation software
  • 2+ years’ experience


Able to pass drug test



Pay: $16.50 + depending upon experience

Schedule: Monday – Friday 9 AM- 6 PM or 8 AM- 5 PM (either 30 min or 1 hour lunch option)