Technical Support Analyst I

Job Details

Technical Support Analyst I

Colorado Springs, Colorado




Job Description

The purpose of this position is to perform a variety of computer systems administration, support, and project tasks including analyzing, documenting, testing, maintaining, troubleshooting, and supporting PC hardware, operating systems, and software applications. This is accomplished by providing help to walk-in customers; re-install operating system images on computers; replace broken hardware in desktops and laptops; ensuring that the computer worked on is updated and working properly before returning to end user; and escalating service requests to the appropriate people in the department that require more attention or faster service.

  • Repairs computer software to include component replacement within a computer; software installations; replacement of an entire computer system; user profiles backups and restores; and works with vendors to get replacement parts or warranty replacements.
  • Assists walk-in customers by answering user questions; showing users how to perform a specific operation; and quickly solving user problems.
  • Builds operating system images by gathering application needs from departments; ensuring images stay updated with patch and application updates; ensuring all settings are correctly applied; building images within a specific baseline; ensuring images are working with different hardware models; and building image for users specific needs.
  • Works on special projects including new product launches; ensures performance; documents processes involved with the new products; trains IT staff on new products; and works with vendors to ensure user needs are met.
  • Disposes equipment including ensuring all hard drives are deleted to standards; picks up users equipment promptly; documents disposal of equipment; and delivers to disposal site.

Skilled in a Technical Field: Work requires a comprehensive practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.

Relevant Background and Formal Education: Demonstrated skills, competencies, and knowledge required for this job are most often acquired through the following practical experience and level of academic education and training as suggested below.

Education: Equivalent to the completion of the twelfth grade (high school diploma or GED) with specialized training related to IT.


Pay rate $20.18 per hour+ DOE

Temporary: 6 months, could be extended

Full-time M-F 8 am to 5 pm

Drug screen required