Psychiatry Operation Specialist

Job Details

Psychiatry Operation Specialist

Colorado Springs, Colorado




Job Description

Psychiatry Operation Specialist

Job Summary: Works as part of a multi-disciplinary team to provide answers to inquiries and questions, troubleshoot problems and provide information, intervention or referrals with a professional and respectful customer service focus telephonically and/or in person. Provides a variety of support services in connection to the day-to-day operations in a health care environment servicing clients. Duties include: first and ongoing point of contact for all clients either by phone or in person; patient enrollment, demographic verification, collection of co-pays, scheduling, referring clients and staff to appropriate resources. Must be able to consistently stay calm while interacting with clients telephonically or in person. Must be able to adapt to a consistently changing fast paced environment that requires excellent multi-tasking skills. Must be flexible with the business needs and report daily with a “can do” approach. Performs all other duties as assigned.


Essential Functions:

  • Greets all visitors while making them feel welcome, whether in person or telephonically, and notifies staff of client arrival and directs visitors to appropriate location
  • Is responsible for navigating the treatment/services needs of the caller or patient and assists with: setting appointments, rescheduling and or referring them to internal or external resources and professionals; completing enrollment as needed for clients to receive services.
  • Seeks and maintains efficiencies for Diversus Health’s patients access processes
  • Develops and maintains strong internal/ external working relationships and communication.
  • Attends and completes all required job-specific trainings and meetings as designated.
  • Maintain a positive work environment.
  • Participates in team huddles (staffing)
  • Supports clinic workflow by rooming patients and completing all needed documentation
  • Prepares patient rooms using infection control practices
  • Facilitates telepsych care to include navigation and preliminary troubleshooting of technology involved
  • Updates patient information accurately and timely in electronic health record
  • Sends and follows up on patient referrals (internal) and communicates with MA for lab orders
  • Assists in completing all incoming paperwork/forms using patient information from EHR. Forward to appropriate provider anytime a medical or clinical decision must be made. Assures appropriate ROI is completed.
  • Monitor and maintain supply levels; ensure all expired supplies are regularly removed
  • Effectively and professionally communicate with patients, internal and external providers and documents all communication in medical records



  • Minimum high school diploma or equivalent experience.
  • Strong work experience in customer service industry, preferably 2+ years.
  • Excellent data entry skills; Type 25+ w.p.m.
  • Excellent computer skills, with extensive experience using program within Microsoft Office, to include Word, Outlook and Excel preferred.
  • Electronic Health Records experience a plus.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills.
  • Ability to maintain sensitive and confidential information.
  • Strong ability to interact successfully with a variety of individuals.
  • Strong knowledge of “Release of Information “process, preferred.
  • Proven work history in a fast-paced environment with competing priorities and the expectation to multi- task.

COVID-19 vaccination required and flu shot


Benefits available upon hire!

Pay: $16.57/hour


(2 openings) Monday- Thursday (7:45 AM- 5:45 PM) 1 hour lunch