Program Director

Job Details

Program Director

Colorado Springs, Colorado



Direct Placement

Job Description


As a member of the leadership team, the Program Director helps bring to life a high performance culture that develops, empowers and recognizes great employees and delivers five-star service, exceptional programs, and an immaculately clean, safe club to members and guests. In decisions and actions, the Program Director is guided by company principal WE SERVE principles. The Program Director fully executes on all client Standard Operating Procedures and takes ownership of the overall operational and financial performance of the Kids department. Though guided by the Office of the General Manager, the Kids Director is expected to be self-motivated, self-reliant, organized and able to handle concurrent projects and assignments.



  • Adopt, promote, and positively enforce all SOPs for the club.
  • Ensure that your department meets client’s standards for cleanliness and safety. Report any maintenance and repair issues to the Facilities Department if necessary.
  • Take ownership over financials in your department. Work with OGM on budgeting, managing, marketing, and maximizing revenues and controlling expense.
  • Educate necessary staff on events and timelines within your department.
  • Monitor department’s payroll to ensure accuracy to hours worked and hours budgeted.
  • Partner with Employee Services Director and Home Office to properly recruit, train, schedule, evaluate and develop all of your department’s staff.
  • Ensure kids program is fun for all children through the development of curriculum and training engaging staff.
  • Ensure parents have confidence and trust in the kids program operation, visible through safe procedures and practices.
  • Develop, implement and manage age appropriate curriculum that includes thematic games, crafts, learning centers and gross motor activities for children 6 weeks to 12 years of age for rotations.
  • Track all children dropped-off and picked up. Ensure that all safety procedures are followed during drop off and pick up.
  • Ensure marketing mirrors curriculum.
  • Ensure curriculum stays fresh and engages children.
  • Monitor staff execution of curriculum and adjust as needed.
  • Order and maintain supplies and equipment.
  • Implement programs such as camps, Parent’s Night Out and special events.
  • Complete monthly and quarterly reports on programs.
  • Propose program improvements and new program ideas.
  • Maintain state child care licensing compliance, fire and health compliance where applicable.
  • Track and communicate state licensing changes and assist in developing policies and procedures to comply with changes.
  • Maintain required admission forms for children.
  • Ensure compliance with maximum allowable duration of stay.
  • Assist in the constant evaluation of all procedures, systems and services.
  • Ensure the proper use of the facility, age appropriate equipment and activities.



  • Embrace safety as our top priority in all that we do. Ensure proper safety habits and risk management best practices at all time.
  • Demonstrate full commitment to WE SERVE program and principles. Be a role model for the WE SERVE culture and reinforce and celebrate WE SERVE behaviors by others.
  • In all words and deeds, reinforce employee-oriented company culture that emphasizes respect, care, accountability, trust, communication, teamwork, appreciation, high quality, high performance, and employee retention and development.
  • Be fiscally responsible in operating your department. Fully participate in the annual budgeting process and monthly review of revenues and expenses. Be accountable for operating your department within budget parameters for payroll and expenses. Be creative and resourceful in driving your department revenues (if applicable).
  • Ensure that all associates in this department understand that they are expected to promote club programs, services and products in their interactions with members and guests.
  • Embrace and carry out all policies, procedures and operational guidelines (i.e., in SOPs, checklists and manuals) as defined and developed for your department and club. Concurrently, follow all laws, regulations, statues and ordinances as applicable to your position and department.
  • Provide suggestions and ideas on ways to improve your department, club and company operations –for both members and employees.
  • Ensure all club staff is engaged with club Medallia scores to promote exceptional member experience resulting in high member retention rates.
  • Strive for continual improvement in your department, and take ownership of your development as a leader.



  • Experience directing child care programs
  • Experience managing to a budget
  • A minimum of 2 years experience working with children
  • Knowledgeable in camp administrative practices
  • A minimum of one year of leadership experience with an organized youth camp, school or other youth-serving organization
  • A minimum of 2 years experience managing a staff of over 25 people
  • Experience with State child care licensing and understanding of regulations
  • Understanding of children’s behavior
  • Ability to develop and manage children’s programs


  • Proficient in Excel and MS Word
  • Experience with transactional (POS) systems


  • Excellent written and verbal communication skills
  • Ability to work with minimal supervision
  • Highly organized and detail oriented
  • Excellent training and coaching skills

Personal Characteristics

  • Able to take initiative and use good judgment in making suggestions and executing solutions to issues promptly and effectively
  • Excellent customer service skills, energetic, enthusiastic and motivational
  • Exhibits honesty, discretion, and sound judgment
  • Open to changing situations and opportunities and is able and willing to exhibit support



  • College degree in related field
  • Adult and Pediatric First Aid/CPR certification required prior to hire date


  • Must be able to lead and participate in department activities and programs as needed
  • Occasional bending, kneeling, and lifting of weights up to 40 lbs
  • Frequent standing, walking, reaching, climbing and balancing
  • Noise level may be moderate to high at times

Colorado Education Requirements:

Bachelor degree in early childhood education from a regionally accredited Colorado college or university; or, a current early childhood professional Credential Level IV Version 2.0 as determined by the Colorado Department of Education; or,a master’s degree with a major emphasis in child development, Early Childhood Education, Early Childhood Special Education; or, Completion of all of the following three (3) semester hour courses from a regionally accredited college or university, at either a two year, four year or graduate level, in each of the following subject or content areas:

a) Introduction to early childhood professions;

b) Introduction to early childhood lab techniques;

c) Early childhood guidance strategies for children;

d) Early childhood health, nutrition, and safety;

e) Administration of early childhood care and education programs;

f) Administration: human relations for early childhood professions or introduction

to business;

g) Early childhood curriculum development;

h) Early childhood growth and development.

i) The exceptional child; and,

j) Infant/toddler theory and practice; or the Department approved expanding

quality infant/toddler training; or, Completion of a course of training approved by the Department that includes course content listed at Section 7.702.42, A, 3, a-j, and experience listed at Section 7.702.42, B.


• Colorado Experience Requirements:

The experience requirements for the director of a large center must be met by completion of the following amount of work experience in a child development program, which includes working with a group of children in such programs as a preschool, child care center, kindergarten, or Head Start program:

  • Persons with Bachelor’s or Master’s degree with a major emphasis in child development, early childhood education, early childhood special education, or an early childhood professional Credential Level IV Version 2.0 as determined by the Colorado Department of Education; no additional experience is required
  • Persons with a 2-year college degree in early childhood education must have twelve (12) months (1,820 hours) of verified experience working directly with children in a child development program
  • Persons with a Bachelor's degree and completion of courses specified in Sections 7.702.42, A, 3, a-j, must have twelve (12) months (1,820 hours) of verified experience working directly with children in a child development program
  • Persons who have no degree but have completed the thirty (30) semester hours specified in Section 7.702.42, A, 3, a-j, must have twenty-four (24) months (3,640 hours) of verified experience working directly with children in a child development program
  • Verified experience acquired in a licensed Colorado family child care home or school-age child care center may count for up to half of the required experience for director qualifications. To have Colorado family child care home experience considered, the applicant must be or have been the licensee. The other half of the required experience must be working directly with children in a child development program

Experience with five (5) year olds must be verified as follows:

a) If experience caring for five year old children occurs in a child care center classroom, the hours worked shall be counted as preschool experience;

b) If experience caring for five year old children occurs in an elementary school program, the hours worked shall be counted as school-age experience

Direct hire

Salary:  $40k to $51,750k

Potential for bonuses

Work schedule: Monday-Friday with availability on call to include weekends.

Must be able to pass an FBI background check.

Drugscreen required

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