Supervisor Digital Application Support


Job Details

Supervisor Digital Application Support

Colorado Springs, Colorado

06/21/2021

39744

Direct Placement

Job Description



Position Description:

The Supervisor of Digital Application Support leads the team responsible for supporting application hosted in the cloud or 3rd party application.  Digital App support Supervisor will also lead the SRE function which is responsible for building automation and advance application monitoring.  Both teams will work under the direction of the supervisor of Digital Application Analysis and Support to support end users, facilitate technology implementations for project activities (e.g. upgrades, deploy new applications or technology), and identify process improvement opportunities for business units.

Essential Job Duties and Responsibilities:

Position Description:

The Supervisor of Digital Application Support leads the team responsible for supporting application hosted in the cloud or 3rd party application.  Digital App support Supervisor will also lead the SRE function which is responsible for building automation and advance application monitoring.  Both teams will work under the direction of the supervisor of Digital Application Analysis and Support to support end users, facilitate technology implementations for project activities (e.g. upgrades, deploy new applications or technology), and identify process improvement opportunities for business units.  

The Supervisor of Digital Application Support will ensure the team understands the features and functions of their systems, will know how employees use those systems to perform their job functions, will ensure systems are documented, and report monthly on their services performance. 

The Supervisor of Digital Application Support will ensure the team is a primary point of contact for analysis on what those systems do and how those systems can be configured or enhanced to meet current and evolving business unit needs.

Essential Job Duties and Responsibilities: 

  • The Supervisor of Digital Application Support leads the team responsible for supporting application hosted in the cloud or 3rd party application
  • Work with the IT Operations Leadership Team to develop strategic direction of IT systems and support

Manage and provide technical direction for members of the Digital Application Support team and SRE team with regard to:

  • Production excellence/accuracy of daily posting
  • Proactive capacity planning for key systems
  • Ensuring Disaster Recovery capability of key systems
  • Adherence to policies and procedures
  • Ensure delivery of timely, knowledgeable, and cost-effective support of core systems.
  • Analysis of business unit needs and ways in which applications can be configured/used to meet current and future needs.
  • Identify potential business unit process improvement opportunities.
  • Develop understanding of systems and the way Ent staff use systems to serve members.

Project Management:

  • Project Management and oversight of Application Support projects.
  • Research and Testing:
  • Research, test and recommend technology solutions.

Staff Development:

  • Mentoring/coaching.
  • Ensuring/augmenting staff knowledge of credit union operations.
  • Assist in setting goals and objectives for staff.
  • Assist manager in coordinating activities of the team, i.e. scheduling, shift management and other administrative duties.
  • Provide input to manager on staff performance relating to technology but does not prepare or deliver reviews.

Disaster Recovery Testing/Execution:

  • Readiness for recovery of workstations at various locations per recovery plan
  • Support testing/certification of systems readiness by providing workstations and expertise on core processing systems of record

Strategic Development/Support:

  • Work with the IT Operations Leadership Team to develop strategic direction of IT systems and support.

Budget and Procurement of IT services, systems, and technology:

  • Budget creation/accountability
  • Manage purchases of equipment, software licenses, and maintenance contracts.
  • Periodic review/reduction of vendor expenses
  • Driving down the lights on cost of IT

Other duties as required

Minimum formal education required for this position:

Knowledge consistent with a Bachelors’ degree in Computer Science, Information Technology, Management Information Systems, Computer Information Systems, or another relevant field.

 

Preferred Education:

Relevant Post-Graduate work / Continued education

 

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa.  For example, a requirement of “Knowledge Consistent with a Bachelor’s Degree in Accounting and 2+ years’ of accounting experience” could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Master’s Degree in Accounting and 0 years of work experience.  

Minimum work experience:

5+ years of combined IT experience in application support, host operations, systems/network administration, desktop support, and/or Disaster Recovery.

2+ years of experience with developing and documenting procedures.

1+ years of experience leading technical staff in support, maintenance, or project activities.

(Preferred) 2+ years of Financial Institution employment.

Technical or specialized knowledge/skills:

  • Strong communication skills (written, verbal, and listening) with specific ability to translate detailed technical details to a non-technical audience.
  • Proven leadership experience and the ability to interface with all levels (executive to entry level).
  • Demonstrated knowledge and experience in regulations and best practices for technical deployments in a financial industry.
  • Excellent analytical skills.
  • Vendor management skills
  • Price control and budgeting skills
  • Proficiency with Word, Excel, PowerPoint, Microsoft Project, and Visio.
  • Knowledgeable in supporting applications hosted in Azure
  • Knowledgeable in supporting CRM
  • Knowledgeable in common 3rd party software (Java, Python, etc)

Certifications required:

None Required

Direct Hire

Salary: $89,065.60+ DOE

Full-time

Drug screen required

 

 


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