Onsite Support IT Technician

Job Details

Onsite Support IT Technician

Colorado Springs, Colorado




Job Description


Jobs in IT Support and service delivery exist to support the internal customer community by providing first line technical assistance. This includes responding promptly and effectively to customer requests and problems and either directly resolving those problems or escalating to the appropriate resource and monitoring its effective resolution. Experienced helpdesk professional providing direct customer support, able to effectively manage sensitive and complex customer requests. Possesses broader knowledge to address problems escalated from more junior staff.

Essential Job Duties and Responsibilities: 

  • First point of contact for customers to request assistance. This will be over various methods including but not limited to phones calls, emails, or the ticketing portal. 
  • Receives and processes work requests that can be addressed by following procedures and using technical knowledge. Capable of understating when things need to be escalating. 
  • Documents problems and resolutions. •Assist on company or department projects.
  • Operates effectively as part of a larger team and in managing own work. 

Other duties as required Minimum formal education required for this position: 

  • High School Diploma or equivalent Minimum work experience: 
  • 1+ years of experience in a technical helpdesk role. 
  • (Preferred) 1+ years of Financial Institution employment. 

Skills for this position: 

  • Possesses solid knowledge of standard hardware and software in the IT infrastructure. 
  • Developing basic knowledge of networking topologies and related devices. 
  • Can independently handle all routine and many non-routine inquiries and problems.
  • Has a broad understanding of the organization, with the ability to prioritize the criticality of a user area or application requiring support. 
  • Developing good understanding of the different IT functions and key roles in order to effectively escalate technical issues. 
  • Basic understanding of IT systems/data security as it relates to financial institutions or other industries that must comply with federal regulations. 
  • Strong communication skills (written, verbal, and listening) with specific ability to translate detailed technical details to a non-technical audience. 


(Preferred): A+, Network+, Security+

Pay rate $20 per hour+ DOE

Temporary: 4-6 months, could be extended

Schedule (Choice of one):

     Schedule A: Saturday thru Wednesday. 10:00 AM -7:00 PM or 11:00 AM – 8:00 PM 

     Schedule B: Monday thru Friday. 8:00 AM – 5:00 PM

Drug screen required

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