Technical Writer



Position Description:

Assist the technical services team in the development of policies for the IT Service Management Team.

Essential Job Duties and Responsibilities:

• Interview IT management to understand policy decisions.
• Document Policies using standard templates.
• Ensure that all required sections/elements of each policy are completely documented.
• Reformat existing Policies to conform to documentation templates.
• Interview IT staff to determine and document Procedures as necessary.
• Identify Policy verbiage from procedure documents and other documents.
• Development and maintenance of procedure and training documentation.
• Create checklist per department requirements

Job Requirements:

• High School Diploma
• Experience writing & documenting technical manuals
• Experience with Microsoft Office
• General service desk experience a plus
• Laptop imaging and active directory account a plus

Schedule:

Temporary: 6 months – 1 year

Daily schedule:  M-F 8:00 am-5:00 pm (some remote work possible) 40 hours per week

Pay Rate: $20.00 +DOE per hour

Drug screen required