Technical Writer

Job Details

Technical Writer

Colorado Springs, Colorado




Job Description

Position Description:

Assist the technical services team in the development of policies for the IT Service Management Team.

Essential Job Duties and Responsibilities:

  • Interview IT management to understand policy decisions.
  • Document Policies using standard templates.
  • Ensure that all required sections/elements of each policy are completely documented.
  • Reformat existing Policies to conform to documentation templates.
  • Interview IT staff to determine and document Procedures as necessary.
  • Identify Policy verbiage from procedure documents and other documents.
  • Development and maintenance of procedure and training documentation.
  • Create checklist per department requirements

Job Requirements:

  • High School Diploma
  • Experience writing & documenting technical manuals
  • Experience with Microsoft Office
  • General service desk experience a plus
  • Laptop imaging and active directory account a plus



Temporary: 6 months – 1 year

Daily schedule:  M-F 8:00 am-5:00 pm (some remote work possible) 40 hours per week

Pay Rate: $20.00 +DOE per hour

Drug screen required

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